Shipping policy

Shipping Policy

Last updated: August 19, 2026

KAVREN ships women's clothing to customers in the United Kingdom.

We operate using an international dropshipping model. Products may be fulfilled and shipped by suppliers or fulfillment partners located in Asia.

1. Order Processing

Orders are generally processed within 32 business hours after the order has been successfully placed and payment has been confirmed.

Processing time refers to the time required to prepare the order for shipment.

Processing time is separate from delivery time.

2. Estimated Delivery Time

The estimated delivery time for orders shipped to the United Kingdom is:

Destination	Estimated Delivery Time
United Kingdom	30 days

The delivery estimate is an estimate and not a guaranteed delivery date.

Delivery may take longer due to circumstances outside KAVREN's reasonable control, including:

Customs processing.
Carrier delays.
Weather.
Public holidays.
Transportation disruptions.
Operational disruptions.
Security events.
Incorrect or incomplete delivery information.
Other unforeseen circumstances.

3. International Fulfillment

Because KAVREN uses an international dropshipping model, products may be shipped from warehouses or fulfillment facilities outside the United Kingdom.

Some orders may arrive in separate packages when products are fulfilled from different locations.

This does not necessarily mean that an additional order was placed.

4. Shipping Confirmation and Tracking

After an order has been dispatched, available tracking information may be sent to the email address associated with the order.

International tracking information may not appear immediately.

Tracking systems can require several days to receive or display the first scan after an international shipment begins moving.

Tracking information is provided to help customers monitor their shipment but does not guarantee a particular delivery date.

5. Customs, Import Taxes, and Duties

United Kingdom — DDP Shipping

KAVREN uses a Delivered Duty Paid (DDP) arrangement for shipments to the United Kingdom.

Where DDP applies, applicable import duties and import taxes covered by the DDP arrangement are included in the applicable purchase price.

Customers should therefore not normally be required to separately pay the import duties or import taxes covered by the DDP arrangement.

However, customs authorities and carriers remain independent third parties.

KAVREN cannot control the time required for customs clearance.

If a carrier or customs authority contacts you regarding a shipment, contact storekavren@help.com before making an unexpected payment so that we can review the situation.

6. Delays

A shipment may be delayed after dispatch.

Common causes include:

Customs processing.
International transportation.
Local carrier operations.
Weather.
Public holidays.
High shipment volumes.
Incorrect delivery information.
Other circumstances outside KAVREN's control.

Delivery estimates should therefore not be treated as guaranteed deadlines.

7. Lost Shipments

If you believe your order has been lost, contact storekavren@help.com.

Please provide your order number and any available tracking information.

We will review the shipment status and determine the appropriate next step based on the circumstances, carrier information, and applicable consumer law.

8. Damaged Shipments

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging.

Contact storekavren@help.com as soon as reasonably possible.

Please include:

Order number.
Photographs of the damaged packaging.
Photographs of the damaged product.
A short description of the problem.

We will review the situation and provide an appropriate remedy where required.

9. Orders Not Received

If tracking indicates that an order was delivered but you cannot locate it, contact storekavren@help.com.

We may ask you to confirm your delivery address and check with household members, building reception, neighbors, or the local delivery provider where appropriate.

We will review the available information and determine the appropriate next step.

10. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply to resend the order where permitted by applicable law.

If the shipment is returned to the sender or fulfillment partner, contact storekavren@help.com.

11. Delivery Restrictions

KAVREN currently ships to customers in the United Kingdom.

We may restrict delivery to particular locations where delivery is unavailable, unsafe, prohibited, or operationally impractical.

If we cannot fulfill an order to the address provided, we may contact the customer or cancel the affected order and provide an applicable refund.

12. Multiple Packages

Orders containing multiple products may arrive in separate packages.

This can happen because products may be stored or fulfilled by different international suppliers or facilities.

Receiving one package before another does not necessarily indicate that the remaining items are missing.

13. Delivery Estimates and Third Parties

KAVREN does not control international carriers, customs authorities, local delivery providers, airports, ports, or other third parties involved in transportation.

For this reason, delivery times are estimates rather than guarantees.

Nothing in this policy limits mandatory consumer rights concerning delivery under applicable law.