Refund policy

Refund and Returns Policy

Last updated: August 19, 2026

At KAVREN, we want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the terms below.

This policy applies to purchases made through geeknutri.shop and is intended to provide a clear global standard while preserving any mandatory consumer rights that apply in your country of residence.

1. Our Global 14-Day Return Standard

KAVREN provides a 14-day return period as a global standard.

You may request a return within 14 days after the day you receive your order.

This global 14-day period does not limit any longer or additional rights that may apply under mandatory consumer protection laws in your country.

For customers in the United Kingdom, mandatory rights under applicable consumer protection law continue to apply in addition to this policy.

2. Conditions for a Return

To be eligible for a return under the voluntary 14-day return standard, the clothing must:

Be unworn and unused.
Be in its original condition.
Have all original tags and labels attached.
Not have been washed, altered, damaged, stained, or otherwise used.
Be returned with its original packaging where reasonably possible.

We may refuse a voluntary return if the item shows signs of use, damage, washing, alteration, staining, or other conditions that go beyond what is reasonably necessary to inspect the product.

Nothing in this section limits mandatory consumer rights that cannot legally be excluded or restricted.

3. How to Request a Return

Do not send an item back without contacting us first.

The return address may differ from the shipping origin or the address shown on your parcel. Because KAVREN operates internationally and uses international suppliers, sending a return to an address without prior authorization may delay or prevent the processing of your return.

To request a return:

Contact us at storekavren@help.com.
Include your order number.
Tell us whether you are requesting a return, refund, replacement, or reporting a problem with the product.
If applicable, provide photographs showing the condition of the item.
Wait for our instructions and the applicable return address.
If your return is approved, send the item according to the instructions we provide.
Keep your shipping receipt and tracking information until the return has been completed.

We will normally respond to support requests within 24 hours during our commercial support hours, although response times may vary during periods of high demand.

4. Return Shipping Costs

For a voluntary return because you changed your mind, selected the wrong size, no longer want the item, or otherwise wish to return an item that is not defective, the customer is responsible for the return shipping cost.

Because orders may be shipped internationally, return shipping costs may be higher than domestic return costs.

For products that are defective, damaged on arrival, materially incorrect, or otherwise covered by mandatory consumer protection rights, KAVREN will provide an appropriate remedy in accordance with applicable law.

Where KAVREN is legally responsible for the return, we will provide appropriate instructions regarding the return shipping process.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, contact us at storekavren@help.com as soon as reasonably possible.

Please include:

Your order number.
A description of the problem.
Clear photographs of the item.
Photographs of the packaging if the package arrived damaged.

We may request additional information where reasonably necessary to assess the issue.

Depending on the circumstances and applicable law, we may offer:

A replacement.
A repair where appropriate.
A partial refund.
A full refund.
Another remedy required by applicable consumer protection law.

You will not lose mandatory statutory rights simply because a particular remedy is not listed above.

6. Alternative Resolution for Low-Value Returns

Because KAVREN operates a cross-border dropshipping model, the cost of returning certain clothing items internationally may be disproportionate to the value of the product.

Where appropriate and permitted by applicable law, KAVREN may resolve a return without requiring the physical return of the item.

Depending on the circumstances, we may offer:

A replacement.
Store credit.
A partial refund.
A full refund without requiring the product to be returned.

Any such alternative is offered at KAVREN's discretion unless a specific remedy is required by applicable consumer law.

Customers should not dispose of or return an item before receiving instructions from KAVREN when an alternative resolution may be available.

7. Refunds

Once an approved return has been received and assessed, we will process the applicable refund to the original payment method.

Refund processing time may vary depending on the payment provider, bank, or card issuer. KAVREN does not control the time required for a bank or payment provider to make the refunded amount available.

Refunds are processed in the currency used for the original purchase.

KAVREN is not responsible for losses caused solely by exchange-rate fluctuations between the date of purchase and the date the refund is processed.

Where applicable law requires a different treatment, the mandatory legal requirement will prevail.

8. Exchanges

If you need a different size or another available item, contact us at storekavren@help.com before sending anything back.

Depending on inventory, shipping conditions, and applicable law, we may offer an exchange or another appropriate solution.

An exchange is not guaranteed when the requested size, color, or product is no longer available.

9. Items That Cannot Be Returned Under the Voluntary Return Standard

The following items are generally excluded from the voluntary 14-day return standard where applicable:

Personalized or customized products.
Gift cards.
Digital products.
Items that cannot reasonably be returned for hygiene or health-protection reasons after being unsealed or used.
Items that have been worn, washed, altered, stained, or damaged after delivery.

For clothing, hygiene-related restrictions will only apply where legally permitted and relevant to the condition of the item.

These exclusions do not remove mandatory statutory rights relating to defective, faulty, misdescribed, or otherwise legally non-conforming goods.

10. Sale and Clearance Items

Items purchased during a sale, promotion, or clearance event remain subject to this Refund and Returns Policy unless the applicable offer clearly states otherwise.

A promotional price does not, by itself, remove mandatory consumer rights.

Where an item is legally eligible for a refund, the refund will normally correspond to the amount actually paid for that item, subject to applicable law.

11. UK Consumer Rights

Residents of the United Kingdom

If you are a consumer in the United Kingdom, you have legal rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where the distance-selling cancellation rules apply, eligible consumers generally have a statutory cancellation period of 14 days from receipt of the goods, followed by the applicable period for sending the goods back.

The statutory cancellation right may be subject to legal exceptions.

You also retain statutory rights concerning goods that are faulty, not as described, not of satisfactory quality, or not fit for their intended purpose.

Nothing in this policy is intended to exclude, restrict, or replace rights that cannot legally be excluded or restricted under UK law.

Where UK law provides a consumer with a remedy that is more favorable than this policy, the UK legal requirement will prevail.

12. When a Return Is Not Required

KAVREN may, where appropriate and permitted by applicable law, authorize a refund or replacement without requiring the customer to return the product.

This may be considered when the cost or practical difficulty of an international return would be disproportionate to the value of the item.

Customers must wait for written instructions from KAVREN before assuming that a return is unnecessary.

13. Orders Returned Because of an Incorrect Address

If an order cannot be delivered because the customer provided an incorrect or incomplete delivery address, additional costs may apply to resend the order where permitted by applicable law.

If the parcel is returned to the sender or supplier, contact storekavren@help.com so we can review the available options.

Any refund or reshipping arrangement will depend on the circumstances and applicable consumer law.

14. Refused Deliveries

Customers should not intentionally refuse delivery as a substitute for following the return process.

If you no longer want an order, contact storekavren@help.com and request return instructions.

Where a parcel is refused and subsequently returned, any refund will be handled according to this policy and applicable law.

15. Chargebacks and Payment Disputes

If you believe there is a problem with your order or payment, please contact us at storekavren@help.com before opening a chargeback or payment dispute.

We will review the issue and work with you toward an appropriate resolution.

This request does not limit any rights you may have to use a chargeback process or other legal remedy available under applicable law.

16. Your Legal Rights Come First

KAVREN operates internationally and serves customers in different countries.

This policy establishes KAVREN's general return and refund procedures, but it does not remove any mandatory consumer rights granted by the laws applicable to you.

If the law of your country provides greater protection than this policy, those mandatory legal rights will prevail.